There is an increasing tendency for public sector organisations to go out to tender for language services – particularly the larger ones – which isn’t necessarily a bad thing. However, it’s the procurement processes’ apparent reliance entirely on cost which is causing the most grief within the language services industry.

Poor quality, unreliable services could ultimately cost the Public sector more as a result of having to reschedule appointments with more likelihood of costly mistakes. When the services include Medical interpreting or Police interpreting the quality and reliability of service should be a major consideration.