Guidance on Working with Interpreters

June 2nd, 2009
FACE TO FACE INTERPRETING

Face to face interpreting

The main aim of the interpreter is to assist clients who do not speak English to get the best possible service. The starting point for this is good communication between you and your client.

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TELEPHONE INTERPRETING

Telephone Interpreting

Telephone Interpreting is a quick and easy solution to your communication problems. You can use the service 24 hours a day, 7 days a week. We connect you to your interpreter within moments.

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BRITISH SIGN LANGUAGE/ENGLISH INTERPRETING

British Sign Language

British Sign Language is the first or preferred language of 70,000 people in the UK and is the language used by Deaf people to communicate. We provide all levels of BSL Interpreting and all our linguists are CACDP registered.

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OTHER TRANSLATION SERVICES

other Translation Services

Prestige cater for all language and communications needs. We offer a complete range of translation services including, face-to-face interpreting, telephone interpreting, multilingual publishing, voice recording, British Sign Language, language and cultural consultancy, language training, language teaching and website localisation.

Find out about our other Translation Services here.

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Appointed as General Manager

May 26th, 2009
Maria Wallin - General Manager, Prestige Network

Maria Wallin - General Manager, Prestige Network

Prestige Network has appointed Maria Wallin as General Manager.

 Maria, who speaks four languages (Swedish, English, German and Spanish), joined language services company Prestige Network in 2007 as PA to CEO Shohreh Fleming, working her way up to Administration/HR Manager before being appointed General Manager from 1 June (2009).

She said: “I was looking for a career change and seeking an industry where I could be exposed to a multi-cultural working environment and that’s way I was attracted to work for Prestige Network. I enjoy challenges and stepping outside of my comfort zone – I thrive on that – that’s what’s different about me. I adapt very quickly to new countries and new environments.

Maria, 35, was born in Seoul, Korea and has lived in six countries. She started her international ‘jet-setting’ life at the tender age of three months when she moved to Sweden to be with her adoptive parents. During her years growing up, she also lived in Saudi Arabia and Spain (Marbella) – her father’s job as a civil engineer took the family around the world. At age 19, Maria left home to move to Switzerland to do a BA in Business Management.

Her career started in Jersey, where she worked her way up from receptionist to General Manager in a variety of hotels, but the travelling bug caught up with her and she left to take a year out on a world tour, travelling around all of the continents.

Last year, Maria led Prestige Network’s management team to be awarded an Internationally recognised ISO 9001 certification by BM Trada, an accredited certification body, for its comprehensive Quality Management System which incorporates all aspects of its operation.

She said: “When Prestige Network was awarded ISO 9001 certificate, this was my biggest achievement here. The ISO 9001 confirms that every single procedure of Prestige Network’s operations, from linguist recruitment to appropriate invoicing, is quality checked – thus ensuring a professional service to all of our customers and suppliers. We are one of the few companies in the industry to achieve this.”

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Legal Account Manager Appointed

May 14th, 2009

Language services company Prestige Network has appointed Salome Wagh as their Legal Account Manager, to specialise in providing language services to the legal sector.

salome-waghSalome came to the UK in 2003 to do an MA and Media and Communications. She joined Prestige Network in 2006 and has worked in the operations and sales teams. She speaks French, Italian, Hindi, Marathi and English, is originally from Poona in India.

Salome will be working with solicitors providing business law and assistance in child-custody court proceeding. She said: “I am delighted to be given the opportunity to work with solicitors throughout the south. Our work with personal injury solicitors in particular is a growing market, especially with more and more disputes.”

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British Sign Language (BSL) / English Interpreting

May 5th, 2009

Clients may commonly refer to a BSL linguist as a sign language interpreter, but the more accurate term is a British Sign Language (BSL) / English Interpreter, i.e. an interpreter who works in both BSL and English who can assist in communication between Deaf and hearing people.

At Prestige Network, we understand the crucial role that a sign language interpreter plays in bridging the communication barrier between Deaf* and hearing people.

*The use of the word ‘Deaf’ (with a capital ‘D’) refers to a person whose preferred language is BSL whereas ‘deaf’ (with a lowercase ‘d’) refers to any person with a significant hearing loss.

British Sign Language is the first or preferred language of around 70,000 people in the UK and was recognised by the UK government as a minority language in March 2003. With the services of a sign language interpreter, proficient in both BSL and English, Deaf and hearing people can communicate with each other.

Our British Sign Language (BSL) / English Interpreters,  have the essential skills and expertise to provide sign language translation that conveys the words, the meaning and feelings behind the words, which are so often vital when interacting. The friendly and efficient service provided by our experienced and bilingual staff and having access to a database of over 5000 language and BSL/English Interpreters will ensure that you get an experienced interpreter who can address your specific needs whether you are an individual or an organisation in the commercial, public or private sector.

Find out more about our British Sign Language (BSL) / English Interpreting service.

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Police Language Needs

May 5th, 2009

policewomanbackPrestige Network has established very strong links with many Police Forces around the UK by providing them with the first class translation services. Our Police language and interpreting team have been able to assist the non-English speaking public when reporting a crime, attending at a police station front desk, during police interviews and dealing with general queries about the police service.

Our professional linguists support the Police through face-to-face and telephone interpreting and document translations. Furthermore, Prestige Network’s Police Translation team provide their services at legal assignments and court hearings on daily basis throughout the whole country – for example see our article Prestige Network Solves Cheshire Constabulary’s Language Headache.

Every linguist we use is CRB verified and is bound by a strict code of conduct. Many are on the National Register and are DPSI qualified. They are experienced in Police practice and procedures raging from arrest and detention to statement taking and interpreting recorded interviews.

We work closely with Police Forces, as well as the Legal Profession (solicitors, courts, fraud, etc.) in general, and we understand their specific needs. And by ensuring that our linguists receive job-specific briefs, we can ensure that the we meet the language needs of the UKs Police Forces.

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Legal Translation and Legal Interpreting Services

April 28th, 2009
Legal Translation Services

Prestige Network has been providing Legal Translation and Legal Interpreting Services for for almost 20 years.

Prestige Network works closely with the Police forces leading law firms, solicitors, law courts, UK and global companies, and government agencies throughout the UK.

We offer any legal language services from legal document translating service to professional and qualified Court Interpreters.

With a resource of over 5000 professional linguists, we provide the highest quality professional language translation services in  more than 400 languages, including Polish and British Sign Language (BSL), in all UK regions.

All our language specialists are CRB verified and adhere to a strict code of conduct. Many are also listed on the National Register and are DPSI qualified. We use only native speakers who are professionals and can completely understand your target audiences and important cultural and linguistic nuances.

Call 01635 866 888 or email salesuk@prestigenetwork.com to find out more.

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Prestige Network Received an Award

April 28th, 2009

Language and Translation Services company Prestige Network received an Award at the Thames Valley Business 2008 Award Ceremony in November.

CEO of Prestige Network Shohreh Fleming said: “We are proud to receive this Business Award. It is great news for us to be recognised as leaders in the Thames Valley Business Community.”


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Health Care – the Importance of Language Solutions

April 24th, 2009

Thousands of people from different countries have migrated to the UK; often with their loved ones.  Some come with family members hoping that the move will give their children a brighter and happier future, while others come with friends exploring the world.

 

Many immigrants grow up in countries with a different language as a means of communication. Only a lucky few have a good grasp of the English language.

In the Healthcare Sector many immigrant patients have difficulty understanding and speaking English. Often the patient is elderly and either partially or fully dependent on others for their needs.  A bridge has to be made to overcome the communication gap.

Communication is the key to a successful recovery. Obviously it is important for the patient to communicate their needs, feelings and concerns for the care givers to ascertain and find an answer to their problems. On the other side the carer needs to express and also keep not only the patient but also the family members informed. This aids recovery and reduces stress on both sides. Also legal and ethical obligations need to be considered. If misinterpretation of prescriptive drugs occurred then this could be fatal to the patient. This is where the number one Public Sector language provider Prestige Network can help. With the aid of professional interpreters, the gap of communication between the patient and the medical professional is successfully bridged.

Prestige Network has a national reach with a local focus. Contact us today as see what we can do for you. Phone: 01635 292 789 ; Email: salesuk@prestigenetwork.com

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Family business turnover soars 65%

April 23rd, 2009

Despite worldwide economic gloom and doom Thatcham-based family business language services company Prestige Network is celebrating financial success with the announcement that its turnover has soared 65% in the last 12 months.

Shohreh Fleming, Chief Executive Officer, and Shawn Khorassani, Business Development Director

Shohreh Fleming, Chief Executive Officer, and Shawn Khorassani, Business Development Director

Prestige Network caters for language and communications needs in the private andpublic sector (including the NHS, local government departments, charities, the police and other public organisations).

The company – run by brother and sister Shohreh Fleming and Shawn Khorassani, along with Shohreh’s husband Anthony – has seen its turnover to the end of the last financial year soar to a phenomenal £3 million.

They now employ 25 staff and 5,000 specialist language freelancers based all over the UK, who speak and translate more than 400 languages.

The trio feel optimistic about their future and are confident that they can carry on growing, despite the recession. Shohreh said: “Our staff are invaluable to us, so we ensure it’s a happy place to work. It’s a great pleasure to ensure employment during difficult economic times.”

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Professional and Friendly Interpreting Services – National Reach; Local Focus!

April 9th, 2009

Introduction

Prestige Network is one of the best and one of the most professional interpreting services provider available.  Prestige Network is one of the UK’s leading in translation and interpreting services.

Route To

Translation is your route to success.  Prestige Network works with you, choosing the right words, native phrases and symbolism correctly with attention to detail.

Legal Translation

One of the most important interpreting service offered by Prestige Network is legal translation services. If a legal document is translated incorrectly, there could be dire consequences for all involved. If you need any language translated then we can help you.

The types of Legal Translation Services offered by Prestige Network is court transcripts, legal contracts, employment contracts and title deeds. Prestige Network will always have a specialist to suit your area of business and they will be able to assist you.

Audio & Video Transcription

Prestige Network also offer Medical translation services. People like Cardiologists, anaesthesiologists, dentists, doctors, surgeons, chiropractors and many other professionals may require documents for a patient transfer to be translated.

Foreign Languages On The Internet and Websites

At Prestige Network, we appreciate that over one hundred million people who use the Internet do not speak English as a first language. The most intelligent thing you can do is have multiple instances of the same website, translated into the different languages in the international pool.

Website ‘Interpreting’ Services

When it comes to marketing and creative translation, everyone at Prestige Network understands there is no way words, metaphors or symbolism are going to be translated directly. Say you own a website that is marketing products to an international client base. Your site is ranked number one on every search engine in the world, and the orders are still not coming through. This is why we have a developed website interpreting services’  team dedicated to translating every word on your site fluently and correctly.

You now don’t need to spend anymore time trying to translate your site, All you need to do is send us the raw source, and we will return the translated media professionally and quickly. And yes, the correct term is ‘website translation services’!

Various Formats

Prestige Network can use almost any format – CD, DVD, VHS, tape, Mp3, WAV and many more.  We can provide the most highly skilled, professionally adept and courteous medical translators that are always accurate.

Ensuring Your Translation Is Accurate

Whether you need a technical instruction manual, medical document or building plans, Prestige Network has a specialist in your trade that understands the nuances and industrial terminology needed to ensure your translation is completely correct.  Prestige Network offer an inexpensive and enjoyable business experience.

The Translation Process and Technical Translation Services

Whether you need healthcare, engineering, architectural, or any other specialized or technical translation and interpreting services, your results need to be perfect, first time, every time.  This is followed by the translation process ensuring a clear and understandable paraphrasing.

The Best and Most Efficiant Language Company

With our expertise in multilingual translation, telephone and face to face interpreting, and niche market experience, you will find us the best and most efficient language translation company around.  So whether you are a paralegal or a Judge you will find the interpreting services offered by us, an invaluable business tool.

Interpreting services are provided all across the UK and overseas.

Example Of Failed Translation

An example of failed marketing copy that meant no harm was Kentucky Fried Chicken’s campaign that launched the fast food chain in China.  “Eat your fingers off” did not seem like a good slogan or payoff line. With us, there is no chance this will ever happen. If we think there is the slightest chance your copy will not work, we will tell you, and together we can come up with a solution.

Privacy

Remember too that our service is guaranteed along with the privacy of your information.  We know you work for your brands, choosing your customers, products and strategies correctly and with exactitude. All documents, tapes, videos and anything else will be treated under our customer privacy agreement; we pride ourselves in being trustworthy – one of our pillars of success.

Confidentiality Procedures

As with the doctor-patient privacy agreement, we enter into a doctor-translator-patient agreement wherein all information translated, and indeed disclosed in the process, is kept under our strict privacy and confidentiality procedures.

Prestige Networks Interpreting Service

An Example of why you would need interpreting services is for certain things such as Prestige Network understands that medicine is a highly specialised field of industry with many unique terms that cannot be translated literally. Prestige Network’s interpreting services are what you need.

Services You Can Rely On

Prestige Network interpreting services are services you can rely on. This is why we try to include you in our dedicated translation process, in order to understand your brand and better further your marketing strategies.

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Call 01635 292 789 or email salesuk@prestigenetwork.com

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